1. Introduction
Venda Eats respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you use the Venda Eats website and mobile application.
We comply with the Protection of Personal Information Act (POPIA) and other applicable South African laws.
2. Information We Collect
Personal Information
- Full name
- Email address
- Mobile number
- Delivery address
- GPS location
- Payment information (processed securely by payment providers)
- Profile photo
- Saved favourites
- Dietary preferences
Device Information
- Device type
- Operating system
- Browser
- IP address
- Device identifiers
- App version
Permissions
Location
Used to find nearby vendors, calculate delivery fees, track deliveries, and autofill delivery addresses.
Notifications
Used for order updates, driver tracking, promotions (where consent is provided), and security alerts.
Gallery
Used when updating profile pictures.
Used for receipts, password resets, verification, order notifications, and marketing (with consent).
Where consent is provided, Venda Eats may send order updates, customer support messages, and delivery notifications.
3. Analytics and Cookies
Venda Eats collects anonymous usage information including:
- Screen views
- Navigation behaviour
- Clicks
- Device performance
- Crash reports
- Feature usage
Cookies and similar technologies may be used to improve user experience, prevent fraud, and analyse Platform performance.
4. How We Use Your Information
- Create and manage accounts
- Process orders and payments
- Facilitate deliveries
- Provide customer support
- Improve our services
- Detect fraud
- Verify identities
- Send service notifications
- Send marketing communications (with consent)
- Comply with legal obligations
5. Sharing Your Information
We may share information with trusted service providers including:
- Payment processors
- Delivery partners
- Cloud hosting providers
- Firebase (Google Cloud)
- Email providers
- SMS providers
- WhatsApp messaging services
- Analytics providers
Information may also be disclosed where required by law. Venda Eats does not sell your personal information.
6. Data Storage and Security
Venda Eats uses secure cloud infrastructure, including Firebase and Google Cloud services.
Security measures include:
- Encryption in transit
- Encryption at rest
- Secure authentication
- Access controls
- Regular monitoring
Although we implement strong security measures, no internet-based system can be guaranteed to be completely secure.
7. Your POPIA Rights
- Access your personal information
- Correct inaccurate information
- Request deletion of personal information
- Object to certain processing activities
- Withdraw marketing consent
- Lodge complaints with the Information Regulator
8. Data Retention
Venda Eats retains personal information only for as long as necessary to provide services, meet legal obligations, resolve disputes, and prevent fraud. After this period, information will be securely deleted or anonymised.
9. Children's Privacy
Venda Eats is not intended for children under the age of 18 without the consent of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.
10. Changes to this Privacy Policy
Venda Eats may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised "Last Updated" date.
11. Contact Us
Venda Eats
Privacy: privacy@vendaeats.app
General Support: support@vendaeats.app
Business Enquiries: oddfulukhoza@gmail.com
Address: Konanani Street, Thohoyandou, Limpopo, South Africa, 0950
Phone: +27 79 262 5657